Frequently Asked Questions (FAQs)

Booking & Policies

Booking with Pacz Tours is easy! You can reserve your spot online through our website, call us directly at +501 639-1240, or email [email protected]. We recommend booking at least a few days in advance, especially during the high season, to guarantee availability.

We offer a full refund for cancellations made at least 48 hours before the tour start time. Cancellations made less than 48 hours in advance or no-shows are non-refundable. If Pacz Tours cancels due to weather or unforeseen circumstances, you will receive a full refund or the option to reschedule.

Some tours, like the ATM Cave and Tikal Mayan Ruins, require moderate physical activity and are best suited for ages 8 and up. Guests should be in good health and able to walk uneven terrain. Please let us know in advance if you have any medical conditions or special needs.

We accept cash payments in Belize dollars or US dollars, credit/debit cards via our online payment system, provided by High Point Travel. Full payment is required at booking or before the tour begins.

Yes! We offer both private customized tours and shared group tours. Private tours are perfect for families or special groups and can be tailored to your interests.

Tour Details & Preparation

We recommend bringing:

  • Comfortable, quick-dry clothing and sturdy hiking shoes or water shoes
  • Swimwear and a towel (for cave swimming or river activities)
  • Insect repellent and sunscreen
  • A waterproof camera or phone case
  • A hat and reusable water bottle
  • Any personal medications you may need

The ATM Cave tour involves hiking, climbing, swimming, and crawling through caves and can be moderately challenging. Tikal and Caracol tours include walking on uneven surfaces and stairs. If you have any concerns, please contact us to discuss suitable options.

Most of our full-day tours include a traditional Belizean lunch and bottled water. For shorter tours, refreshments may not be provided—please check the specific tour details.

  • ATM Cave Tour: Approximately 8 hours
  • Tikal Maya Ruins Tour: 10–12 hours (including border crossing)
  • Caracol Ruins Tour: 8–10 hours
  • Cave Tubing: 3–4 hours

Yes, we provide hotel pickup and drop-off within San Ignacio and nearby areas. For guests outside these zones, shuttle services can be arranged at an additional cost.

Pricing & Discounts

Tour prices include:

  • Licensed, expert guides
  • All entrance fees and permits, except for Tikal Border fee
  • Safety equipment (helmets, life jackets, etc.)
  • Transportation to and from your hotel
  • Meals and refreshments on full-day tours (where applicable)

Yes, we offer special pricing for children under 10 and seniors over 65. Group discounts are available for parties of 4 or more. Please contact us directly for a customized quote.

No hidden fees! We pride ourselves on transparency. Any additional costs, such as gratuities or souvenirs, are optional and clearly communicated upfront.

Other Common Questions

Yes! We offer multi-day packages and personalized tours tailored to your interests and schedule.
While we accept last-minute bookings when possible, we strongly recommend booking at least 48 hours in advance to ensure availability.
Yes, please inform us ahead of time about any dietary needs, and we will do our best to accommodate you.

For any other questions or personalized requests, feel free to contact Pacz Tours directly at +501 639-1240 or [email protected]. We look forward to showing you the best of Belize!

🌟 Limited-Time Offer: Save When You Book More! 🌟

Book 2 or more tours and enjoy a special discount on your total package!

Whether it’s the world-famous ATM Cave, the majestic Tikal ruins, or the scenic River of Caves Tubing, your Belize adventure just got even better.

Discount available for any combination of tours
Great for families, couples, and groups
Personalized booking assistance
Limited-time offer – don’t miss out!

👉 Contact us directly to claim your discount and finalize your adventure.
Email us or use the contact form with your tour choices and dates — we’ll handle the rest!